Returns, Refunds & Lifetime Warranty

At Impact Cutlery, we stand behind the quality and craftsmanship of our products. Every Impact Cutlery knife is backed by our 100% Satisfaction Guarantee and Lifetime Warranty, subject to the terms below.

Our aim is simple: we want you to be completely satisfied with your purchase.

Inspecting Your Order

Please inspect your order as soon as it arrives and check that you have received the correct product and that it has arrived in satisfactory condition.

If your order is damaged, defective, incorrect or you have any other concern, please contact us as soon as possible so that we can assist you.

Returns & Satisfaction Guarantee

If for any reason you are not completely satisfied with your purchase, you may contact us within 15 days of receiving your order to request a return.

Unless the product is faulty, damaged or incorrect, returned products should be:

  • unused and in their original condition;

  • returned with the original sheath, packaging and accessories supplied with the product; and

  • accompanied by the relevant order or purchase information.

Once the return has been received and inspected, we will arrange the appropriate refund, replacement or store credit, depending upon the circumstances and your applicable rights.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Faulty, Damaged or Incorrect Products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us promptly with your order details and, where appropriate, photographs showing the issue.

We will assess the matter and arrange an appropriate remedy in accordance with your applicable consumer rights.

Nothing in this policy limits or excludes your statutory rights.

Customised & Made-to-Order Products

Certain Impact Cutlery products are made to order, personalised or manufactured to a customer's individual specifications.

Cancellation and change-of-mind rights may differ for products that have been made to a customer's specifications or clearly personalised.

This does not affect your statutory rights where a customised or made-to-order product is faulty, damaged, not as described or otherwise fails to meet applicable legal requirements.

Our Lifetime Warranty

Impact Cutlery's Lifetime Warranty covers defects in materials and workmanship under normal and appropriate use.

If you believe your Impact Cutlery product has developed a manufacturing or workmanship defect, please contact us with details and photographs of the issue.

Where a claim is accepted under our Lifetime Warranty, we will determine an appropriate solution, which may include repair or replacement depending upon the nature of the issue and the availability of the product.

Our Lifetime Warranty is provided in addition to, and does not replace or restrict, any statutory rights you may have.

What Our Lifetime Warranty Does Not Cover

Our Lifetime Warranty does not cover damage or deterioration resulting from normal wear and tear, misuse, accidental damage, improper maintenance, inappropriate storage or use of the product for a purpose for which it was not designed.

Examples of matters that would not normally be considered manufacturing defects include:

  • rust, corrosion or tarnishing caused by use, moisture or inadequate maintenance;

  • scratches, blemishes and normal cosmetic wear;

  • blade-edge chips, dings or dents resulting from use or impact;

  • broken or damaged knife tips caused by misuse or accidental impact;

  • damage caused by using a knife as a hammer, chisel, pry bar, screwdriver or similar tool;

  • damage caused by improper sharpening, modification or repair by another party; and

  • accidental or deliberate damage.

A knife is a precision cutting tool and should only be used for purposes appropriate to its design.

Natural Handle Materials

Some Impact Cutlery products are handcrafted using natural materials such as wood, bone and horn.

Natural materials have individual characteristics and can vary in colour, grain, texture and pattern. These variations are part of the character and individuality of a handcrafted product and are not normally considered defects.

Natural materials can also respond to changes in temperature, humidity and climate. Over time, they may experience movement, shrinkage, expansion or cracking, particularly when exposed to significant environmental changes or improper storage.

Naturally occurring changes of this kind are not covered by our Lifetime Warranty unless the issue is determined to have resulted from a manufacturing or workmanship defect.

We recommend keeping natural-handle knives dry and storing them away from excessive heat, moisture and sudden changes in temperature.

Repairs Outside the Warranty

Damage that is not covered by our Lifetime Warranty may, in some circumstances, still be repairable.

Where practical, Impact Cutlery may offer a repair service for accidental damage, wear or other non-warranty issues for a reasonable charge, depending upon the work and materials required.

Please contact us with photographs and details of the product so that we can advise whether a repair is possible.

Refund Processing

Approved refunds will normally be made to the original payment method.

The time taken for a refund to appear in your account may depend upon your bank or payment provider.

International Returns

Customers outside the United Kingdom should contact us before returning a product.

We will provide appropriate return instructions depending upon the destination, product and reason for return. Customers should not send a knife or bladed article internationally without first confirming the appropriate shipping arrangements.

Your Statutory Rights

Our 100% Satisfaction Guarantee and Lifetime Warranty are additional benefits provided by Impact Cutlery.

Nothing in this policy is intended to exclude, restrict or replace any rights or remedies that consumers are entitled to under applicable law.

If there is any conflict between this voluntary policy and rights that cannot legally be excluded, the applicable statutory rights will take precedence.

Contact Us

If you have a problem with an Impact Cutlery product, please contact us before returning it.

Please provide your order number, product details, a description of the issue and photographs where appropriate. This will allow us to assist you as quickly as possible.

Impact Cutlery UK
100% Satisfaction Guarantee • Lifetime Warranty • Quality Craftsmanship