Privacy Policy

Last updated: 20 August 2026

At Impact Cutlery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, create an account, place an order or otherwise interact with us.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended from time to time.

1. Who We Are

Impact Cutlery operates the website impactcutlery.co.uk.

For the purposes of applicable data protection law, the business responsible for deciding how and why your personal data is processed is the data controller.

Contact Address:
Impact Cutlery
Suite 2A, Blackthorn House
St Paul's Square
Birmingham
B3 1RL
United Kingdom

Telephone: 0121 684 1549
Email: impact.cutlery@gmail.com 
            contact@impactcutlery.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

2. Information We Collect

Depending on how you interact with us, we may collect and process the following categories of personal information:

  • Identity information, such as your name.

  • Contact information, including your billing address, delivery address, email address and telephone number.

  • Order and transaction information, including products purchased, order history, payments, refunds and delivery information.

  • Account information, if you create an account with us.

  • Communications, including enquiries, emails, messages, customer service requests, returns and warranty communications.

  • Technical information, including your IP address, browser type, device information, operating system and information about how you access our website.

  • Website usage information, including pages visited, products viewed, referral information and interactions with our website.

  • Marketing preferences, including whether you have agreed to receive marketing communications from us.

  • Cookie and tracking information, where applicable and subject to your cookie choices.

We do not normally receive or store your complete payment card details. Payments are generally processed securely by the payment provider selected during checkout.

3. How We Collect Your Information

We may collect personal information:

  • directly from you when you place an order, create an account, contact us or provide information through our website;

  • automatically when you use our website, through cookies, server logs and similar technologies;

  • from payment providers in connection with payments, refunds or payment verification;

  • from delivery, courier and logistics providers in connection with your order; and

  • from advertising, analytics or technology providers where permitted by law and your cookie preferences.

4. How We Use Your Personal Information

We may use your personal information to:

  • process and fulfil your orders;

  • take and verify payments;

  • arrange delivery and provide order tracking;

  • communicate with you about your order;

  • process returns, refunds, warranty claims and customer service enquiries;

  • maintain customer accounts and order records;

  • prevent fraud, misuse and security threats;

  • operate, maintain and improve our website;

  • understand how visitors use our website;

  • comply with tax, accounting, customs and other legal or regulatory obligations;

  • establish, exercise or defend legal claims; and

  • send marketing communications where permitted by law.

We will only use your personal information where we have a lawful basis to do so.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract – where processing your information is necessary to process an order, take payment, deliver products or otherwise perform our contract with you.

Legal obligation – where we are required to retain or process information to comply with applicable laws, including tax, accounting, customs and regulatory requirements.

Legitimate interests – where processing is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This may include fraud prevention, website security, customer service and improving our business operations.

Consent – where we have asked for your consent, for example for certain marketing activities or non-essential cookies and tracking technologies. Where we rely on consent, you may withdraw it at any time.

6. Payments

Payments made through our website may be processed by third-party payment providers.

The payment provider may collect and process information necessary to authorise and complete your payment. Their processing of your personal information may also be governed by their own privacy policies.

We recommend reviewing the privacy information provided by the relevant payment provider when making a payment.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

  • payment processors;

  • website and e-commerce platform providers;

  • hosting and IT service providers;

  • courier, postal, freight and logistics companies;

  • accounting, professional and legal advisers;

  • fraud prevention and security providers;

  • analytics providers;

  • advertising and marketing service providers, where permitted;

  • government, customs, tax, regulatory or law-enforcement authorities where required by law.

Third-party service providers are only provided with information reasonably necessary for them to perform their services.

8. International Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps where required by law to ensure that the information receives an appropriate level of protection. This may include relying on UK adequacy regulations or approved contractual safeguards.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service and warranties, maintaining appropriate business and accounting records, resolving disputes and meeting legal, tax and regulatory obligations.

Different categories of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

10. Security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, accidental loss or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping any account password or other login information confidential.

11. Cookies and Similar Technologies

Our website uses cookies and may use similar technologies to operate the website, remember preferences, understand website usage and, where applicable, measure or improve advertising.

Cookies and similar technologies may include:

Strictly necessary technologies – required for essential website functions such as security, shopping baskets and checkout.

Functional technologies – used to remember certain choices and improve website functionality.

Analytics technologies – used to help us understand how visitors interact with our website and improve its performance.

Advertising and marketing technologies – used, where applicable, to measure advertising performance and make advertising more relevant.

Where consent is required by law, non-essential cookies and similar technologies will not be used until you have provided the necessary consent.

You can accept, reject or manage non-essential cookies through the cookie controls provided on our website. You may also be able to control cookies through your browser settings.

Withdrawing or refusing consent to non-essential cookies should not prevent access to the basic functions of our website, although some optional features may work differently.

12. Analytics and Advertising

We may use third-party analytics and advertising services to understand website performance and measure the effectiveness of advertising campaigns.

For example, we may use services provided by Google or other advertising and analytics providers. These services may use cookies, pixels or similar technologies.

Where these technologies are not strictly necessary, we will use them subject to the consent requirements applicable under UK law.

Your available choices can be managed through our website's cookie consent controls.

13. Marketing Communications

Where permitted by law, we may send you information about our products, services or offers.

Where consent is required, we will only send such marketing communications after obtaining the appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting us.

We may still send non-marketing communications where necessary, including information concerning your orders, payments, deliveries, returns or customer service enquiries.

14. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information. These may include the right to:

  • request access to personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information in certain circumstances;

  • request restriction of processing in certain circumstances;

  • object to certain processing;

  • request transfer of certain information to you or another organisation;

  • withdraw consent where processing is based on consent; and

  • raise concerns about how your personal information is being processed.

Some of these rights are subject to legal conditions and exemptions.

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

We may need to verify your identity before responding to certain requests.

15. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Further information about your data protection rights and how to make a complaint is available from the ICO.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

We do not control those websites and are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party website you visit.

17. Children's Privacy

Our website and products are intended for adults and are not directed at children.

We do not knowingly seek to collect personal information from children through our website.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services or legal and regulatory requirements.

The latest version will be published on our website and the Last updated date at the top of this Privacy Policy will be revised accordingly.

Where appropriate, we may take additional steps to notify customers of significant changes.

19. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information is handled, please contact:

Impact Cutlery
Suite 2A, Blackthorn House
St Paul's Square
Birmingham
B3 1RL
United Kingdom

Telephone: 0121 684 1549